To help guide you, we have compiled the following FAQ to answer your most common questions regarding your order placed in our online store.
What are delivrey times ?
Your products are shipped by ourLa Poste's Colissimo service. Delivery times vary between2 to 4 working days. You will find all the information on this page.
Is it possible to return the item?
Collections" items can be returned
returned within the 14-day period. In the case of
exchange is possible, but you must return the product to our
to 662 Rue des Jonchères - Genay, 69730 - bâtiment E Chef de File. As soon as we receive the parcel, we will return it in the size you require.

Custom items are not exchangeable or refundable. For further information, please refer to the General Terms and Conditions of Sale Article 6 - Withdrawal
How do you choose between the different sizes?
To help you choose your size, you can consult our size guide here. If you have any further questions, please contact us at hello@chefdefile.com
! For our road cycling products, these are very form-fitting and feel like a second skin. The product to be looser, we advise you to take a size larger size. How to choose your jersey size?
Where can I send my information to request a partnership?
For all requests for collaboration and partnership, please send an e-mail to communication@chefdefile.com. Our marketing department will be delighted to evaluate your project.
What happens if my product is defective?
Trouble with one of your products? Send an e-mail with a photo of the product to the following e-mail address: hello@chefdefile.com !
Can I track my order?
Tracking information is sent to you by email when your order is shipped.
Will my order be subject to customs duties?
All orders are shipped from our
showroom in Genay, France, customs duties or import fees may apply
may apply depending on the destination. These
are not the responsibility of Chef de File.
They are your responsibility,
both in terms of declarations and payments to the relevant authorities and
authorities and organizations in your country. We advise you to
with your local authorities.
I'd like to order personalized clothing (Custom). How do I go about it?
An outfit project
personalized or a simple question? Contact us so that we presents our custom products to you! More than 80 customizable products to meet your needs: technicality, modernity & quality. For more information, you can consult the page dedicated to custom or send us a message on this page.
How do I care for my Chef de File garment to ensure a long life?
Whether you are a beginner or a first-time buyer of a
Chef de File garment, discover our advice on how to best maintain
your products and maximise their longevity! At the end of this article
the care of your cycling clothing will no longer be a mystery. Read our advice here.